Contact Us | Driftless Chocolates | 6890 Paoli Rd, Belleville WI 53508

We enjoy hearing from you. Share with us about what's on your mind.

Plus, we have a shout-out for you: Chocolatier Stan is always dreaming of new flavors to try. Of course, he’s worked hard to master the flavors we have. More are always in the make. But it's truly about what YOU want. Please contact us with your ideas, comments and suggestions. 

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Frequently asked questions

How should I store my Driftless Chocolates?

When your Driftless Chocolates arrive, you will be tempted to eat them right away...and if you do, that's great! We do not use preservatives and when you receive them, they should be at their prime to be consumed. If you do need to store them, a location where they can be kept at around 68-70 degrees is optimal...basically, room temperature. Store them in a cool, dry place. Humidity should be within 45-55%.

How long will my chocolates stay fresh?

For truffles and bon bons, treat them as you would a bakery product. You may consume them right away (many do!), however, if you wish to savor them over time, they are best if enjoyed within four weeks, although they will keep longer.

For barks and caramels, these should be fine for several months if stored at temperatures around 70F.

How do you ship your chocolates and how much does it cost?

We ship so that our chocolates arrive 2-3 days from the ship date and in top form. The cost of shipping will depend on the destination and the size and weight of the package. It usually ranges from $7-$20 for 2nd day business delivery. Please allow us up to three business days to fill your order before shipping.

How long does shipping take and will I receive tracking?

Our chocolates are made in small batches and without preservatives. We ship them to you as quickly as we can so that when you receive them, they are at the optimal time for consuming. Driftless Chocolates may need up to three business days to prepare your order for shipping. When it ships, you will be alerted via an email from Driftless Chocolates, and you'll receive a tracking number as well. We ship early in the week so that our deliveries arrive before Friday and within 2-3 days. Orders that come in Thursday afternoon through Sunday will ship Monday; our intent is to not have your package sitting in a warehouse over the weekend.

May I send chocolates to multiple destinations?

Sure. You may send to as many addresses as you like. However, if it's too many for you to handle, please give us a call and we'll pitch in. What's really convenient is that next time you wish to send to these same people, you'll have these addresses in your private address book within your account in our Driftless Chocolates online shop and all you have to do is check the ones you want and the address information is all there. Easy peasy!

May I include a gift message for the recipient of my gift?

Yes. During the checkout process, you will see a field where you may compose a "Gift Message." Please make sure that you put who the message is from. We will place your gift message on a gift card that is placed within the gift package.

Customer Service

We like phone calls (from humans)

608-497-1725 - If we don't pick up right away, please leave a message and we'll return your call. 

Visit our production kitchen in Paoli!
Open Online 24/7
Th-Sa Noon-5 p.m.; Su Noon-4 p.m.

We aim for 100% satisfaction

We want you to purchase from Driftless Chocolates with total confidence. We guarantee your satisfaction with products you purchase from our web site. If for some reason you not entirely delighted, please allow us to do our best to right the situation with an exchange, credit or refund equal to the product price.